Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

• A.Service category
• B.Priority
• C.Document types
• D.Maintenance plan

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Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?

• A.The warranty is expired.
• B.The warranty is set to active.
• C.The registered product has no installed base assignment.
• D.The ticket is escalated.

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What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct Answers to this question.

• A.On specific report creation
• B.Ad-hoc broadcasting
• C.Periodic scheduling
• D.On every save of the report

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Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

• A.Interactive dashboards
• B.Web service message monitoring
• C.Custom reports
• D.Inner join data sources
• E.Standard reports

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Which of the following applies to time recording? Note: There are 3 correct Answers to this question.

• A.Time sheets can be submitted for approval.
• B.Code list restrictions are not possible for the Time Type field.
• C.Automatic time recording can be done by clicking "Start recording" and "Stop recording".
• D.You can activate Microsoft Outlook integration for time recording.
• E.Time recording can be done online or in offline mode.

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