Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

• A.Service Category
• B.Ticket Type
• C.Installed Base
• D.Priority
• E.Ticket ID

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Which feature is used to limit values in a drop-down list?

• A.Extension fields
• B.Code list restriction
• C.Personalization
• D.Adaptation

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Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are
3 correct answers to this question.

• A.Name
• B.Description
• C.Usage
• D.Web service URL
• E.Data source ID

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Which objects are needed to create a registered product? Note: There are 2 correct Answers to this question.

• A.Customer
• B.Contract
• C.Product
• D.Installed base

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Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

• A.External pricing
• B.Tickets
• C.Contracts
• D.Activities

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