Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.

• A.Service level of incoming tickets
• B.Status
• C.Ticket due date
• D.Service category

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Which key user tool allows you to change field properties on the SAP Service Cloud UI?

• A.Workflow rules
• B.Code list restriction
• C.Adaptation
• D.Mashup

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Which business function in the account master will block the release of quotes to SAP S/4HANA?

• A.Sales support block
• B.Credit limit check
• C.Delivery block
• D.Prospect

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Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

• A.Scoping is the process of matching your individual business requirements to predefined solution capabilities.
• B.The activity list is automatically generated by the system based on your scoping decisions.
• C.Scoping is automatically generated by the system based on your fine-tuning decisions.
• D.Fine-tuning is the process of generating the activity list by answering questions about which business processes will implemented.

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For which element do you maintain attributes such as password and security policy?

• A.Employee
• B.Business role
• C.Business user
• D.Service agent

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