Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?

• A.Routing rules
• B.Templates
• C.Knowledge base
• D.Workflow rules

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You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?

• A.Pricing procedure
• B.Price list
• C.Cross-selling list
• D.Price scale

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The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.

• A.Resource scheduler
• B.Feature action within tickets
• C.Maintenance plan
• D.Workflow rule

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Which of the following actions are necessary to successfully use installed bases in service tickets? Note:
There are 2 correct Answers to this question.

• A.A service contract is active.
• B.Address mismatches must be corrected first.
• C.At least one service object needs to be assigned.
• D.A customer needs to be assigned.

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Which actions are prerequisites to implement registered products? Note: There are 2 correct Answers to this question.

• A.Purchase a license for the registered product
• B.Maintain the installed base
• C.Scope registered products
• D.Maintain number ranges for customers

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