Which three are Chatter features? (Choose three.)

• A.Recommendations
• B.Feeds
• C.Notes
• D.Events
• E.Bookmarks

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The members of an opportunity team at Universal Containers are working together to close an opportunity.
The sales engineer on the team is having trouble keeping up with the active quote. How can the sales engineer identify the opportunity's active quote?

• A.Reference synced quote history on the opportunity.
• B.Reference the synced quote field on the opportunity record.
• C.Follow the opportunities' quotes in Chatter.
• D.Reference the last modified date on the quotes.

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To ensure compliance with a platinum Service Level Agreement, cases that remain in the Tier 2 queue for more than four hours must be re-assigned to the Tier 3 queue.
What feature meets this requirement?

• A.Case Comments
• B.Case Escalation Rule
• C.Case Assignment Rule
• D.Auto Response Rule

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