What are two capabilities of Data Loader? Choose two answers.

• A.Ability to prevent importing duplicate records.
• B.Ability to export field history data
• C.Ability to extract organization and configuration data.
• D.Ability to run one-time or scheduled data loads

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Which two object records can be synced with Lightning Sync?

• A.Opportunities
• B.Contacts
• C.Calendar Events
• D.Accounts

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Cloud Kicks uses Chatter to collaborate corporate-wide. Sales representatives are getting too many items showing on their feed, so it's hard to sort through to find items that are high priority or need the sales representative's immediate attention.
Which solution should the Consultant recommend?

• A.Create a Chatter Feed page layout.
• B.Create Chatter topics.
• C.Increase Chatter Feeds bookmark limit.
• D.Increase the Chatter follower limit.
• E.Create Chatter Streams.

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Northern Trail Outfitters (NTO) wants to boost the importance of its sales stages and their role in NTO's sales methodology; they also want to enhance the precision of their sales forecast.
How should the steps in the sales process be mapped so NTO's requirements are met?

• A.Map forecast probability to opportunity probability; assign appropriate sales stage.
• B.Map opportunity stages to forecast categories; assign accurate probability to each stage.
• C.Map sales probability values to forecast categories; assign sales stages accurate percentages.
• D.Map appropriate sales stage to opportunity stage; assign accurate forecast probability.

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Universal Containers tracks both customer issues and user issues.
A customer issue can be logged as:
new

working

closed

A user issue can be logged as:
new

waiting for reply

closed

What features should a System Administrator use to track both case types?

• A.Record Types and Page Layouts
• B.Support Processes and Record Types
• C.Automated Case Users and Workflows
• D.Process Builder and Page Layouts

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