When case assignment rules are being set up, in which two places should cases be assigned? (Choose two.)

• A.Contact
• B.User
• C.Queue
• D.Profile

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Universal Containers is planning to hire more sales representatives in response to three consecutive quarters of rapid growth. To optimize their sales impact, the sales management team wants to develop a better sales territory structure. Which two data points should the sales management team consider when developing the new sales territories? Choose two answers.

• A.Attributes needed to segment and categorize customers.
• B.Average number of customers managed by a sales representative.
• C.Distance between customer headquarters and their sales representatives
• D.Number of currencies needed to support each sales territory.

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When custom fiscal year is enabled, which two statements apply? (Choose two.)

• A.The custom fiscal year setting cannot be disabled.
• B.The custom fiscal year automatically updates product schedules.
• C.The defined custom fiscal year only affects forecasts.
• D.The custom fiscal year must be defined manually.

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Universal Containers has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and want to receive email notifications when opportunities reach key metrics (e.g. progress to a certain stage or reach a specific probability). However, individuals want to control the frequency of their email notifications. Which two solutions should a consultant recommend? (Choose two.)

• A.Create a report filtering for the desired criteria and individuals subscribe to the report.
• B.Configure the individual Salesforce for Outlook email settings to control notification frequency.
• C.Configure Chatter Feed Tracking to provide updates for the key metrics the sales managers are looking for.
• D.Define a workflow rule and email task that is triggered when key fields are updated to new values.

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A case is created from a web form.
If no active assignment rules exist, who will be assigned ownership?

• A.Default Case Owner
• B.Default Workflow User
• C.Automated Case User
• D.System Administrator

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