What should a Consultant recommend to meet these requirements?

• A.Create a reporting snapshot
• B.Create a summary report with cross filters.
• C.Create a dynamic dashboard.
• D.Create a joined report.

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Northern Trail Outfitters (NTO) requires that each of its products is sold with 12 months of product maintenance. There is a separate opportunity product line item on the opportunity. Once an opportunity is closed/won and the order has been shipped to the customer, the service manager manually records the maintenance line item in the assets object and sends an alert 90 days prior to the expiration date. What should a consultant recommend to streamline this process?

• A.Request the sync order to asset feature from salesforce to create an asset record once an opportunity is closed/won.
• B.Install an AppExchange app or create a trigger to automatically create an asset record once an opportunity is closed/won.
• C.Turn on the sync asset feature from the asset settings to create an asset record once an opportunity is closed/won.
• D.Create a trigger on the asset object once an opportunity is closed/won, and add a button to the opportunity layout.

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Cloud Kicks likes to have its supervisors coach the consultants based on the call transcripts.
Which Salesforce product should the consultant recommend?

• A.Salesforce Service Cloud
• B.Salesforce native CTI Connector
• C.Salesforce High Velocity Sales
• D.Salesforce Sales Cloud

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Northern Trail Outfitters (NTO) plans to integrate with Salesforce and track product shipments from each customer. The tracking information is currently available in a back-end system.
Which set of objects are important for this integration?

• A.Lead, account, opportunity product, custom object-shipment status
• B.Lead, opportunity, product, custom object-shipment status
• C.Opportunity, opportunity product, custom object-shipment status
• D.Opportunity, opportunity product, campaign, custom object-shipment status

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The Discovery phase with Cloud Kicks (CK) has just ended. CK wants a visual way to see how the new processes will work. CK's process is complex and requires multiple slides.
What should the consultant design to give CK this high-level view?

• A.SIPOC Map
• B.Value Stream Map
• C.Capability Model
• D.Universal Process Notation

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