A consultant is meeting with a nonprofit client for the first time to discuss implementing the Salesforce Nonprofit Success Pack. The client outlines their current processes, including the standard and custom objects they use in Salesforce.
What two topics should the consultant consider during the analyze phase of the implementation?
Choose 2 answers

• A.Discuss implementation timelines and potential barriers.
• B.Suggest a new process for gathering lead and campaign data.
• C.Identify stakeholders and create a project team.
• D.Establish specific topics for end user admin training.

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Sales representatives at Cloud Kicks often receive important customer emails they want to record as activities related to Contacts in Salesforce. Cloud Kicks has Office 365, and there is a policy preventing users from Installing anything directly on their computers. Which solution should a Consultant recommend to meet this requirement?

• A.Salesforce for Outlook
• B.Lightning Sync
• C.Lightning Console for Sales
• D.Salesforce Console for Sales

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Universal Containers has enabled Social Accounts and Contacts. When a sales representative accesses a contact within Salesforce, the representative is unable to see detailed information from the contact's social profiles.
What is preventing the sales representative from accessing this information?

• A.Universal Containers must install and APP Exchange package to access public profile information for its users.
• B.The link to the Facebook profile is NOT configured with the administrator password to access detailed information.
• C.The fields configured by Universal Container's administrator on the contact page layout are missing.
• D.The information shown is based on the sales representative's social connection with the contact.

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Cloud Kicks (OC) sells Formal and Athletic footwear hoes. CK is using Product Families on Products to associate each product to its corresponding line. CK currently forecasts an Expected Revenue amount that combines all products together.
A consultant is assessing how CK can divide its forecasts by footwear line.
Which solution should the consultant recommend to improve CK's forecasts?

• A.Use Flow to populate custom Formal and Athletic currency totals, then forecast by these Fields.
• B.Configure a new Forecast Type on Opportunity Product grouped by Product Family.
• C.Make separate stages and sales processes for each Product Family.
• D.Configure a new Forecast Type on Opportunity grouped by Product Family.

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At Universal Containers, in addition to the sales team, support reps are sometimes eligible for commissions. When support reps are involved in a deal, they should receive a credit of 15% of the revenue.
What should the consultant consider when designing a revenue sharing solution?

• A.Revenue splits are required in order to use overlay splits.
• B.Overlay splits can be assigned to any user with the appropriate profile.
• C.Overlay splits Allocated on art Opportunity can total any percentage.
• D.Revenue splits allocated on an Opportunity can total any percentage.

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