A consultant is recommending Salesforce Console for Sales to Northern Trail Outfitters to improve sales productivity in inside sales. Which two use cases support this recommendation? Choose 2 answers

• A.Need to add notes quickly while talking to the client
• B.Need to prioritize search results for contacts and opportunities
• C.Need to chat with customers in real time with Chatter
• D.Need to view the caller ID on screen and quickly make calls with one click

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Northern Trail Outfitters (NTO) has configured a private sharing model for the following * Accounts * Opportunities. As part of NTO's sales strategy, each sales representative collaborates with the same set of Individuals for each opportunity. How should sales representatives be given appropriate access to an opportunity?

• A.Enable Chatter and configure a customer Chatter group for the opportunity to allow collaboration on ideas.
• B.Enable opportunity team selling and have each sales representative configure his or her default opportunity team.
• C.Create a public group for each team and have the sales representatives manually share the opportunity with their respective group.
• D.Create a trigger for each sales representative that would automatically share the opportunity with his or her default opportunity team.

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Asia Pacific and Japanese sales teams from Cloud Kicks have requested separate report folders for each region. The VP of Sales needs one place to find reports for all the regions and still wants to retain visibility of the reports in each folder. What should the Consultant recommend to meet this requirement?

• A.Create grouped folders, keeping the top region folder sharing settings and limiting the sharing settings for the grouped folders for each region.
• B.Create subfolders, keeping the top region folder sharing settings and limiting the sharing settings for the subfolders for each region.
• C.Create all new regional folders and move the reports to the respective region folder with subscribe access.
• D.Create all new regional folders and move the reports to the respective region folder with viewer access.

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The sales management team of Northern Trail Outfitters (NTO) has noticed that opportunities are taking longer to close. Historically, it has taken 30 days for a new opportunity to be moved to closed/won. Recently, this time period has increased to 45 days. What analytics tool can the sales management team leverage to help determine the cause? Choose 2 answers

• A.Report on the discount approval time for quotes
• B.Dashboard of opportunity stage duration
• C.Dashboard of Month-over-month trend of lead conversions
• D.Report on campaign return on investment (ROI)

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Cloud Kicks has just deployed an of its configurations. The admin wants to build a separate process but uses most of the objects that were deployed.
What is the best practice a consultant should recommend to the admin?

• A.Build m a test release environment and test changes in Production.
• B.Build m a test release environment and test changes in a test release environment.
• C.Build in a Developer Sandbox and test changes in a test release environment.
• D.Build in a Developer Sandbox and test changes in Production.

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