Universal Containers wants to help sales reps handle phone calls with prospective customers more efficiently Which tool should the consultant recommend?

• A.Open CTI
• B.Order Management
• C.Activity Capture
• D.Entitlements

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Universal Containers is analyzing data to identify gaps, and wants to know which Accounts with ...opportunities are missing Contacts.
Which feature should a consultant recommend to build this report?

• A.Custom report type
• B.Custom filter
• C.Cross filter
• D.Joined report

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The Consultant at Cloud Kicks has successfully implemented the Einstein lead Scoring feature and now wants to measure the effectiveness and track lead conversation rates. Which three standard dashboards are available? Choose 3 answers

• A.Conversion Rate by Lead Score
• B.Lead score Distribution
• C.Average Lead Score by Lead Source
• D.Lead Scores by Created Date
• E.Conversion Rate by Lead Source

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Universal Containers has automated the process of creating new account records in Salesforce. All account records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. Universal Containers is now seeing performance issues when it makes any changes to account sharing rules.
What can Universal Containers do to address the issue without changing its integration?

• A.Ensure that the generic user has the Modify All Data permission.
• B.Contact Salesforce support to add an index to the account object.
• C.Set the organization-wide defaults for accounts to public read/write.
• D.Ensure that the generic user has NOT been assigned to a role.

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The Cloud Kicks (CK) sales team works with two different types of leads: distributors and retailers. CK's management wants the sales team to follow two different lead qualification processes before converting the Lead into an opportunity.
Which three actions should a consultant recommend to meet this requirement?
Choose 3 answers

• A.Create distributor and retailer lead record types.
• B.Create retailer and distributor lead processes.
• C.Add leads to different campaigns based on lead type.
• D.Create Status picklist values specific to each lead type.
• E.Create a new profile and only assign one lead record type to it.

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