Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity.
What should the sales representative do to ensure the marketing team can access the opportunity?

• A.Add the public group to the opportunity team.
• B.Add the public group to an opportunity queue.
• C.Manually share the record with the public group.
• D.Change the opportunity owner to the public group.

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Cloud Kicks requires its sales associates to record all customer interactions within Salesforce. Which sales metric can a sales manager at Cloud Kicks use to monitor and reinforce its sales strategy?

• A.Activity Tracking
• B.Close Rate
• C.Renewal Rate
• D.Forecast Accuracy

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Cloud Kicks wants to allow a single view of Contacts that belong to the same Account Hierarchy chain. How should the Consultant meet this requirement?

• A.Navigate to the default Contact Hierarchy Lightning Component on the parent Account.
• B.Enable the View All Child Contacts feature
• C.Navigate to the Account hierarchy page to view all related Contacts
• D.Create a report to display all related Contacts

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Northern Trail Outfitters (NTO) wants to improve sales productivity in inside sales and it has been advised to consider Salesforce Console for sales. What use case will satisfy this requirement? Choose 2 answers

• A.Need to chat with customer in real time with chatter
• B.Need to see records and related items as tabs under one screen
• C.Need to prioritize search results for contacts and opportunities
• D.Need to add notes quickly or log activities for each record

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Universal Containers continues to see substantial growth year-over-year. Outside sales reps think their territories are too dense to cover adequately. Leadership has decided to modify the existing sales territories and hire additional staff to make the account allocations more manageable. Some states will change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories.
Sales operations wants to review the territory account assignments and verify the accuracy before the changes are reflected in Sales Cloud.
How should the consultant show sales operations what the data will look like after the change?

• A.Use Tableau to geocode account addresses and display on a territory map.
• B.Install the Territory Management Reporting Pack from the AppExchange.
• C.Run the updated assignment rules in planning State and view the accounts on the territory detail page.
• D.Use Data Loader to export the accounts and make updates in Google Sheets.

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